The Application Of The Herzberg's Motivation Theory On Employees' Performance In The Five Stars Hotels In Cairo and Giza (Hygiene Factors)

Abd El-Hamid, Magda Soliman; Ibrahim, Hatem Radwan; Abu El-Maaty, Hanady Mohamed; Mohamed, Abd El-Rahman Abd El-Fatah

doi:10.21608/ejth.2017.274274

The Application Of The Herzberg's Motivation Theory On Employees' Performance In The Five Stars Hotels In Cairo and Giza (Hygiene Factors)

Document Type : Original Article

Authors

¹ Hotel Studies Department, Faculty of Tourism and Hotels, Suez Canal University

² Hotel Studies Department, Faculty of Tourism and Hotels, Suez Canal University College of Business Administration, Umm Al-Qura University, Makkah Al-Mukarramah, Saudi Arabia

10.21608/ejth.2017.274274

Abstract

The present study was designed to apply the Herzberg's hygiene factors on employees' performance in the five stars’ hotels in Cairo and Giza. Hence, this study aims to determine the hygiene (or basic) factors that eliminate hotel employees' job dissatisfaction, and to enable hotel operators to better understand their employees' basic needs. Data was collected by using employee’s questionnaire. A sum of 816 forms was distributed to five stars’ hotels (21 hotels). The results showed that the Egyptian employee's choices for hygiene factors are very different from Herzberg's theory.

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